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Customer Experience

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Is Chatbot A Good Choice For Your Business?

First, what is a chatbot? Basically, a chatbot is an automated program that chats with your customers. It is usually used for resolving a complaint or answering questions or giving explanations. Most people see chatbots as a way to get help quickly. Using a chatbot is like a tennis match. There is back and forth...
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How CRM Improves Customer Experience

A CRM or Customer Resource Management is a type of software that stores information about your customer and their interaction with your business. It has become a valuable tool for many businesses because it helps to enhance customer experience and internal functions. If used correctly, CRM can improve productivity in employees and improve customer experience....
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