The future of digital commerce is customer experience. According to Walker Insights, it is the most essential brand differentiator, not price or product, as many believe. Of course, an attractive offer, reasonable price, and similar factors are also important. But ultimately, what separates one company from another lies in the success of the customer experience....Read More
The tech savvy people of today demand optimization. Optimizing products mean that you have loyal brand advocates. If a digital product is not optimized, there will be unsatisfied customers who will not come back. To optimize usability, allow your users to navigate with ease and be able to go where they want with a few...Read More
Customer service is one of the most important features of an ecommerce website. It is one of the determining factors if you have a competent way of managing an online business. Customer service can help your business develop a good impression to your customer as many users nowadays, despite the advancement in technology, feel dissatisfied...Read More
First, what is a chatbot? Basically, a chatbot is an automated program that chats with your customers. It is usually used for resolving a complaint or answering questions or giving explanations. Most people see chatbots as a way to get help quickly. Using a chatbot is like a tennis match. There is back and forth...Read More
A CRM or Customer Resource Management is a type of software that stores information about your customer and their interaction with your business. It has become a valuable tool for many businesses because it helps to enhance customer experience and internal functions. If used correctly, CRM can improve productivity in employees and improve customer experience....Read More
