Customer Experience

ecommerce cx
Customer service is one of the most important features of an ecommerce website. It is one of the determining factors if you have a competent way of managing an online business. Customer service can help your business develop a good impression to your customer as many users nowadays, despite the advancement in technology, feel dissatisfied...
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First, what is a chatbot? Basically, a chatbot is an automated program that chats with your customers. It is usually used for resolving a complaint or answering questions or giving explanations. Most people see chatbots as a way to get help quickly. Using a chatbot is like a tennis match. There is back and forth...
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A CRM or Customer Resource Management is a type of software that stores information about your customer and their interaction with your business. It has become a valuable tool for many businesses because it helps to enhance customer experience and internal functions. If used correctly, CRM can improve productivity in employees and improve customer experience....
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