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Customer Service

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First, what is a chatbot? Basically, a chatbot is an automated program that chats with your customers. It is usually used for resolving a complaint or answering questions or giving explanations. Most people see chatbots as a way to get help quickly. Using a chatbot is like a tennis match. There is back and forth...
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customer relation
A good businessman knows how to take care of his customers. After all, customers are the lifeblood of a business, without them businesses would cease to exist. This is why it is important not only to find customers, but also to keep or retain them. According to studies, acquiring new customers is very expensive. However,...
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E-commerce
Businesses know that they are nothing without their customers. This is why they spend a lot of money capturing and attracting customers. However, attracting a customer is not that easy. The internet is full of competition so the success of ecommerce companies depends on how well they interact with their customers. Many online stores strive...
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A CRM or Customer Resource Management is a type of software that stores information about your customer and their interaction with your business. It has become a valuable tool for many businesses because it helps to enhance customer experience and internal functions. If used correctly, CRM can improve productivity in employees and improve customer experience....
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Writing
Effective Website Research with Simple Online Surveys Simple online surveys help you to extract valuable information from your customers, allowing you to create better products and provide them with quality customer service. Using online surveys you can start collecting valuable data from the customers within a few hours after sending out the surveys. Of course...
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Putting Things Right for your Customers. Things can go wrong in every service transaction. So managing complaints and putting things right for your customers as quickly as possible and with minimum of fuss are important elements of good customer care. What this means is to resolve complaints effectively to the satisfaction of your customer and...
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