First, what is a chatbot? Basically, a chatbot is an automated program that chats with your customers. It is usually used for resolving a complaint or answering questions or giving explanations. Most people see chatbots as a way to get help quickly. Using a chatbot is like a tennis match. There is back and forth...Read More
Putting Things Right for your Customers. Things can go wrong in every service transaction. So managing complaints and putting things right for your customers as quickly as possible and with minimum of fuss are important elements of good customer care. What this means is to resolve complaints effectively to the satisfaction of your customer and...Read More
