Magento Maintenance

Maintenance and Support for Magento Stores

Maintenance and technical support are key services to make Magento stores reliable and customer-friendly.

Our Magento maintenance and support program is ideal for new customers and projects with existing Magento system but need maintenance, support, and development services.

We offer the following support services package that aims at:

PHP can give you an extra edge in your future plan for application development with the following benefits.

  • Addressing your need for quick support for any functional needs to make your Magento store(s) functional based on the desired operations, features, and systems that are already running.
  • Making sure that your Magento website is stable and future-proof.
  • Taking care of future requirements by transforming websites into an established, well-supported, secured, optimised, and PCI Compliant Magento hosting settings. This service includes a single Magento store or all Magento stores operating on single-instance (if needed).
  • Providing appropriate maintenance, support, and development services to make sure that all technical requirements in the future are efficiently and professionally addressed to.

We offer Magento Maintenance and Support Audit services which include:

  • Client relationship depends on Magento maintenance and support, and development as stipulated in our initial assessment questionnaire which is sent to you upon request. The questionnaire includes series of questions to help us profile and evaluate your Magento store presence, settings and its immediate maintenance and support needs.
  • File recovery of your existing Magento website, including website files and database, through login which needs FTP/SSH access, Magento admin with Administrator rights, access on website hosting control panel, or downleadable ZIP file for all Magento and server files.
  • Backup and retention of Magento website files.
  • Magento set up on our in-house development server environment.
  • Magento operation evaluation review.
  • Magento evaluation report, including documentation of feedback and results.
  • Magento file upload into a new server location, if needed. We shall suggest hosting options if we see that your Magento store can be improved and stabilized by an optimised Magento hosting system.
  • Creation of online development and staging environment.
  • Over-all Magento trouble shooting, maintenance, and advancement when requested. Every aspect will be addressed to according to identified or expressed urgency.
  • Task and time journal.
  • Gain access to our project management and support system.

We offer continuing monthly support, maintenance, and support retainers which depend on the average maintenance and support needs of the website(s).

Email or contact us for free discussion about ways we can assist you for your Magento support and maintenance, and development needs.

Get in touch today for a free consultation

What Our Clients Say

  • Creativ provided solutions that not only produced a great website that matched our needs, but also took care of all the marketing of the new site. This has led to increased sales which is a great result. Creativ gave freely of their time, and also had the patience to explain the process as we went along.

    I would have no hesitation in recommending Creativ to other companies for their web development and marketing needs.

    Richard Tonkin
    Bulbeck Enviro
  • The Harbord Kindergarten Website was created by Scott Donald of Creativ Digital. We were impressed by Scott’s professionalism and easy going attitude to designing our website and our many requests and changes to it. As this was our first foray into website design/setup we were very happy with the outcome. The website is easy to update and maintain which was a major factor in choosing Creativ Digital.

    Karen Sparkes
    Harbord Kindergarten
  • After being with another Web-Designer for 5 years I met Scott who suggested improvements to my website. Creativ Digital created very pleasant and functional site for me. I received great service and friendly advice at each stage of the process. The new website looks great and is easy to update. I would recommend Creativ Digital.

    Robert Knapp
    Mentum Pty Ltd
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